KPI framing
A small set of measures tied to delivery, not to activity: quote turnaround, first-response time, rework rate, hand-over delay.
What it covers
Three parts, one output.
Bottleneck report
Where work waits, how long, and what it costs in delay or rework. Based on observed data, with the sampling method stated.
Improvement list
Ranked changes with an owner, an effort estimate and the expected effect. No target percentage is promised before the measurement exists.
In practice
What we will not do: invent a saving
Consultancy is full of unsourced percentages. We do not quote a cost reduction we have not measured in your business, and we do not present a benchmark as if it were your result.
The review produces a baseline you own: the measures, the sampling window, the raw observations and the assumptions. If a change is later made, the same baseline is what you compare against — which also means you can hold us to it.
How it runs
Four stages over a short cycle.
Measure selection
Agree the three to five measures that matter, and how each will be captured.
Two-week sampling
Observation and system extracts, with the method and its limits written down.
Analysis and report
Bottlenecks ranked by delay and rework, with the evidence behind each.
Improvement plan
An owner, an effort estimate and a review date for each action.
Deliverables
What leaves the engagement with you.
- KPI definition sheet
- Baseline dataset
- Bottleneck report with evidence
- Ranked improvement list
- Review cadence and owners
- Re-measurement guide
Scope boundary
Estimates are based on the sampled period and are stated as such. We do not provide financial audits, tax advice or investment advice, and we do not certify compliance with any standard.
Related
Services that usually run alongside this one.
Process planning
Map how work actually moves through your business, then design the shortest reliable path.
Read the serviceAdmin optimisation
Take stock of the recurring administrative work and remove the steps that only exist by habit.
Read the serviceCX improvement
Review the touchpoints where customers wait, repeat themselves or give up.
Read the serviceNext step
Talk through your efficiency review.
Tell us how the work runs today. We will reply with a short view of fit and a fixed fee for a diagnostic.